The purpose of this notice is to inform BroadStream/Screen customers that certain hardware, components, and software are at end-of-life (EOL) and can no longer be supported for various reasons, including, but not limited to:
- Replacement parts that are no longer available.
- Hardware platforms and configurations that have been discontinued by the original manufacturer in lieu of new, improved products.
- Software that is no longer backward compatible to older hardware.
- Newer technology that is not compatible.
WHAT THIS MEANS TO YOU
If you currently have any of the platforms, components or software listed in this notice, please be aware that support for these products will end April 30, 2024.
Renewal notices will continue to be sent out 90 days in advance of your renewal anniversary, but as the months progress, renewal contracts for EOL items will not include 12-month support but be prorated with coverage ending April 2024.
This support plan should provide you with adequate time to plan, budget, and prepare for replacement and avoid any potential on-air problems that may occur due to the age of these items.
Please keep in mind that the global supply chain for technology is still uncertain and lead times are much longer, so we encourage you to act now to avoid any potential problems as these items age out.
RECOMMENDED ACTION ITEMS
Please take the following steps to avoid product or on-air failures:
- Determine if any items, from this list, are operational in your facility.
- Contact BroadStream Support ([email protected]) or your Sales Director ([email protected]) to request a budgetary proposal to upgrade your facility as soon as possible, and avoid any potential downtime.
Thank you for choosing BroadStream/Screen as your playout and subtitling provider. We value your trust and look forward to supporting your needs into the future and apologize for any inconvenience this may cause as our industry continues to migrate to newer, better solutions.
The complete list of EOL items is listed below:
|Poliscript 3000||Authoring and QC software for PAC subtitle files|
|Poliscript 3000 SV3||As above with Software Video Caching capability|
|MediaMate Enterprise||MediaMate within Polistream|
|P5000||Server Platform for running Configuration|
|P4000||Platform for running software modules and Interfaces|
|A1001||Single ASI Input Unit|
|A1002||Dual ASI Input Unit|
|A1004||Four ASI Input Unit|
|A4001||ASI Single Input and Twin Output Unit|
|A4002||ASI Dual Input and Twin Output Unit|
|CC-P4000||Content Control Edit Station|
|G3000||Digital Graphics Subtitle Inserter|
|T3000||SDI VBI Inserter|
|G5000-2U||HD-SDI Graphics Generator.|
|CC-U4000||Content Control Edit Station|
|GPIO Card||General Purpose Inputs (8) and Outputs (8) card.|
|Dazzle/GFX||USB Composite Video Input device|
|Ge Force 210||Graphics Card|
|HDTC-1 Card||Single Channel HD-SDI timecode Card|
|LTC-1 Card||Single Channel LTC Timecode Card|
|ASI-2 Card||Two Input, Two Output ASI Card|
|UHD-2 Card||Dual channel SDI capture card|
|VANC-1 Card||Single Channel HD-SDI Input Card|
|VANC-2 Card||Dual Channel HD-SDI Input Card|
|VBI-2||Two Channel VBI Input Card|
|VBI-ASI -1||Single Channel VBI Input Card|
About BroadStream Solutions
BroadStream Solutions (www.broadstream.com) acquired Screen Subtitling Systems in 2018 and specializes in the playout of linear television channels, Live Automated Captioning, automated File-based captioning and Subtitling tools for broadcasters, networks, cable, and satellite operations, as well as non-broadcast applications, around the globe. Our expertise is focused on developing solutions that are software-based and consistently deliver flexibility, dependability, improved workflows, operational efficiency and reliability for our clients and customers.