Privacy Policy

At BroadStream Solutions, Inc., we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that BroadStream is not in the business of selling, renting or trading email lists with other companies. But just to assure you, in this Privacy Policy, we’ve provided information on when and why we collect your personal information, how we use it and how we keep it secure. So if you’re interested please do read on. It also provides links to tailoring how we use your data to inform you of products and events, to unsubscribe from our marketing list or indeed request access to your personal information we hold.

Our website (www.broadstream.com) does make use of cookies; a small piece of data sent from our website and stored on the user’s computer by the web browser used. On your first visit it will give you the option to accept cookies or not. Our cookies hold no personal data and are used solely by Google Analytics (see below).

When someone visits our website we use third party services, such as Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify an individual. We do not ask Google to make any attempt to find out the identities of those visiting our website.

Any collection of personal information arising from your submission of enquiry forms on this website will only be used for the purpose stated on the form i.e. password request. It is stored for a short time on our secure website content management system. Once contact with you has been initiated, the completed form and any information contained on the form will be permanently deleted. Your data will only be passed securely to the relevant internal team. We are happy to provide upon request information on how your data is processed and stored once forwarded internally.

Although we will never rent, sell or trade your information, we do work with a vetted and closely monitored network of distributors. This allows BroadStream to offer a rapid and personal service in your country of origin. If a sales enquiry is made with BroadStream from a country that is serviced by one of our distributors we will, with your permission, pass on your details so that they can pick up on your enquiry. We have a strict policy on customer data handling with our distributors to ensure that your data is secure and is not abused in any way.

We will only hold the minimum amount of data that is necessary for the function of our business and will not hold data longer than is necessary for our business purposes.

There are some circumstances where BroadStream Subtitling Systems is not legally obliged to obtain permission to obtain and store data if it is for contractual basis such as contact details for accounting purposes. This is treated and securely handled in the same way under the GDPR regulation as all other data and you are still entitled to request to have access to the what data we hold; please see the section below.

We will ensure that we apply appropriate industry standard security measures when securing and handling personal data. We will take specialist advice, where necessary, to ensure our security measures are providing the expected level of protection.

We will treat all security incidents as a serious matter and provide appropriate resources to their investigation. We will report security incidents as required by the GDPR and the Information Commissioner’s Office (ICO). Staff and direct contractors are required to report any incidents or breaches of this policy as soon as possible. Any findings as a result of a security incident will be used to improve our systems, processes, and training.

We will have documentary evidence to support our GDPR compliance, including:
• analysis of data types and their flows
• the locations (logical and physical) where data is held
• the people with access to the information
• assessment of the suitability of the security controls applied
• details of arrangements we have with our suppliers to maintain protection

You are entitled to view, amend, or delete any personal information that we hold on you. We will provide requested data as promptly as we can, and in accordance with timescales set out under the GDPR. We aim to acknowledge all requests for data within 24 hours.